AI Receptionist Settings Temporarily Unavailable
Update - We are continuing to investigate this issue.
Jul 07, 2026 - 13:06 BST
Investigating - Access to configure AI Receptionist in the Control Panel may be temporarily unavailable. The AI Receptionist service itself will continue to work as normal.
Jul 07, 2026 - 12:59 BST
Cloud Server Host Node Failure
Update - We are still working on resolving the technical issue. Thank you for your patience.
Jul 07, 2026 - 10:36 BST
Update - We have eliminated the disruption for almost everyone affected.
Jul 06, 2026 - 17:00 BST
Update - We are continuing to work on a fix for this issue.
Jul 06, 2026 - 13:47 BST
Identified - We are currently investigating instances of performance degradation in job processing which is affecting Virtual Private Servers (VPS) and CloudNX servers on our platform. Our engineers are currently working on resolving this issue as a top priority.
Jul 06, 2026 - 13:28 BST
Uptime over the past 90 days. View historical uptime.
Control Panels Operational
90 days ago
100.0 % uptime
Today
Control Panel Operational
90 days ago
100.0 % uptime
Today
CloudNX Control Panel Operational
90 days ago
100.0 % uptime
Today
Email Operational
90 days ago
99.66 % uptime
Today
Webmail Interface Operational
90 days ago
100.0 % uptime
Today
Standard Email Operational
90 days ago
100.0 % uptime
Today
Microsoft Exchange Email Operational
90 days ago
100.0 % uptime
Today
Sending Mail Operational
90 days ago
97.97 % uptime
Today
Receiving Mail Operational
90 days ago
100.0 % uptime
Today
Mailbox Control Panel Operational
90 days ago
100.0 % uptime
Today
Domains Operational
90 days ago
100.0 % uptime
Today
Registries Operational
90 days ago
100.0 % uptime
Today
DNS Operational
90 days ago
100.0 % uptime
Today
SSL Operational
90 days ago
100.0 % uptime
Today
Hosting Operational
90 days ago
99.98 % uptime
Today
Website Builders Operational
90 days ago
100.0 % uptime
Today
Webhosting Operational
90 days ago
100.0 % uptime
Today
WordPress Hosting Operational
90 days ago
99.93 % uptime
Today
MSSQL Operational
90 days ago
100.0 % uptime
Today
MySQL Operational
90 days ago
100.0 % uptime
Today
Servers Degraded Performance
90 days ago
99.99 % uptime
Today
Bare Metal Operational
90 days ago
100.0 % uptime
Today
Cloud Servers Degraded Performance
90 days ago
99.98 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Virtual Private Servers Operational
90 days ago
100.0 % uptime
Today
Office Operational
90 days ago
100.0 % uptime
Today
Microsoft 365 Operational
90 days ago
100.0 % uptime
Today
Ecommerce Operational
90 days ago
100.0 % uptime
Today
Ecommerce Website Builder Operational
90 days ago
100.0 % uptime
Today
eShop Builder Operational
90 days ago
100.0 % uptime
Today
Online Marketing Operational
90 days ago
100.0 % uptime
Today
Marketing Radar Suite Operational
90 days ago
100.0 % uptime
Today
Backup and Storage Operational
90 days ago
100.0 % uptime
Today
Cyber Protect Operational
90 days ago
100.0 % uptime
Today
Partner Network Operational
90 days ago
100.0 % uptime
Today
Partner Network Operational
90 days ago
100.0 % uptime
Today
Customer Services Operational
90 days ago
99.99 % uptime
Today
Support Sites Operational
90 days ago
100.0 % uptime
Today
Phone Systems Operational
90 days ago
99.98 % uptime
Today
Chat Support Operational
90 days ago
100.0 % uptime
Today
Email Support Operational
90 days ago
100.0 % uptime
Today
Account Administration Operational
90 days ago
100.0 % uptime
Today
Credit Card Additions and Updates Operational
90 days ago
100.0 % uptime
Today
Payments and Billing Operational
90 days ago
100.0 % uptime
Today
AI Receptionist Partial Outage
90 days ago
99.8 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 7, 2026
Support Hotline cannot be reached
Resolved - The issue has been resolved. Our apologies for the inconvenience caused.
Jul 7, 10:29 BST
Identified - Due to a technical disruption, the Support hotline is temporarily unavailable. As an alternative, you can use 01452 947421.

We apologize for any inconvenience during these brief technical difficulties and appreciate your patience and understanding.
Jul 7, 09:42 BST
Jul 6, 2026
Sending email to Microsoft-hosted email addresses may not be possible
Resolved - This incident has been resolved.
Jul 6, 13:17 BST
Monitoring - We have eliminated the disruption for almost everyone affected.
Jul 6, 11:51 BST
Update - Microsoft has confirmed mitigations on their side, but we're still seeing blocks. These happen when Microsoft detects traffic it considers higher than expected and applies restrictions outside of our control. Our engineering team is actively working to optimise mail flows and reduce the chance of these blocks. We're in regular contact with Microsoft to push for a lasting fix, and this remains a top priority.
Jul 3, 08:10 BST
Identified - We have found the cause for the disruption and are working on resolving it.
Jul 2, 14:43 BST
Update - We are still working on resolving this issue. Our apologies for the inconvenience caused.
Jul 2, 07:41 BST
Monitoring - The affected IP address has been unblocked. Now that service has been restored and the IP address's reputation is being re-established, it may take up to 24–48 hours for the change to fully propagate across our systems. During this time, some email sending limits may still remain in effect. Thank you for your patience and understanding.
Jun 30, 18:09 BST
Update - We have eliminated the disruption for some of those affected.
Jun 30, 14:04 BST
Identified - Some emails sent to Microsoft-hosted email addresses may be rejected due to Microsoft blocking some of our IP addresses.

We are in contact with Microsoft to request de-listing.

Please accept our apologies for any inconvenience you may be experiencing.
Jun 30, 11:51 BST
Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026
Jul 2, 2026
Jul 1, 2026

No incidents reported.

Jun 30, 2026
Jun 29, 2026

No incidents reported.

Jun 28, 2026

No incidents reported.

Jun 27, 2026

No incidents reported.

Jun 26, 2026
Sending email to Microsoft-hosted email addresses may not be possible
Resolved - This incident has been resolved.
Jun 26, 19:16 BST
Identified - Some emails sent to Microsoft-hosted email addresses may be rejected due to Microsoft blocking some of our IP addresses.

Please accept our apologies for any inconvenience you may be experiencing.
Jun 26, 16:14 BST
Jun 25, 2026
Website Builder Maintenance
Completed - The scheduled maintenance has been completed.
Jun 25, 12:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 08:00 BST
Scheduled - We will be performing essential maintenance to our Website Builder product. During this time, there will be a 5 minute period where the tool will be locked for editing, all Website Builder websites will have no interruption and will remain online throughout.
Jun 22, 15:22 BST
Email Maintenance
Completed - The scheduled maintenance has been completed.
Jun 25, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 22:00 BST
Scheduled - We will be performing some maintenance on our email platform, this involves a failover to a redundant site which may interrupt some existing POP/IMAP connections. Any connected clients should automatically reconnect.
Jun 22, 10:42 BST
Jun 24, 2026
Database Maintenance
Completed - The scheduled maintenance has been completed.
Jun 24, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 22:00 BST
Scheduled - We are performing essential maintenance to a number of MySQL database servers overnight. During this maintenance each server may be unavailable for the duration of this change.
Jun 22, 08:19 BST
Jun 23, 2026
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