All Systems Operational
Control Panels Operational
90 days ago
100.0 % uptime
Today
Control Panel Operational
90 days ago
100.0 % uptime
Today
CloudNX Control Panel Operational
90 days ago
100.0 % uptime
Today
Email Operational
90 days ago
99.97 % uptime
Today
Webmail Interface Operational
90 days ago
99.92 % uptime
Today
Standard Email Operational
90 days ago
99.95 % uptime
Today
Microsoft Exchange Email Operational
90 days ago
99.98 % uptime
Today
Sending Mail Operational
90 days ago
99.98 % uptime
Today
Receiving Mail Operational
90 days ago
100.0 % uptime
Today
Mailbox Control Panel Operational
90 days ago
100.0 % uptime
Today
Domains Operational
90 days ago
100.0 % uptime
Today
Registries ? Operational
90 days ago
100.0 % uptime
Today
DNS Operational
90 days ago
100.0 % uptime
Today
SSL Operational
90 days ago
100.0 % uptime
Today
Hosting Operational
90 days ago
99.72 % uptime
Today
Website Builders ? Operational
90 days ago
99.99 % uptime
Today
Webhosting Operational
90 days ago
99.62 % uptime
Today
WordPress Hosting Operational
90 days ago
99.99 % uptime
Today
MSSQL Operational
90 days ago
100.0 % uptime
Today
MySQL Operational
90 days ago
99.02 % uptime
Today
Servers Operational
90 days ago
99.9 % uptime
Today
Bare Metal ? Operational
90 days ago
99.9 % uptime
Today
Cloud Servers Operational
90 days ago
99.89 % uptime
Today
Dedicated Servers ? Operational
90 days ago
99.9 % uptime
Today
Virtual Private Servers ? Operational
90 days ago
99.89 % uptime
Today
Office Operational
90 days ago
100.0 % uptime
Today
Microsoft 365 Operational
90 days ago
100.0 % uptime
Today
Ecommerce Operational
90 days ago
100.0 % uptime
Today
Ecommerce Website Builder Operational
90 days ago
100.0 % uptime
Today
eShop Builder Operational
90 days ago
100.0 % uptime
Today
Online Marketing Operational
90 days ago
100.0 % uptime
Today
Marketing Radar Suite ? Operational
90 days ago
100.0 % uptime
Today
Backup and Storage Operational
90 days ago
100.0 % uptime
Today
Cyber Protect Operational
90 days ago
100.0 % uptime
Today
Partner Network Operational
90 days ago
100.0 % uptime
Today
Partner Network Operational
90 days ago
100.0 % uptime
Today
Customer Services Operational
90 days ago
99.99 % uptime
Today
Support Sites Operational
90 days ago
100.0 % uptime
Today
Phone Systems Operational
90 days ago
99.99 % uptime
Today
Chat Support Operational
90 days ago
100.0 % uptime
Today
Email Support Operational
90 days ago
100.0 % uptime
Today
Account Administration Operational
90 days ago
100.0 % uptime
Today
Credit Card Additions and Updates Operational
90 days ago
100.0 % uptime
Today
Payments and Billing Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Mar 29, 2024

No incidents reported today.

Mar 28, 2024
Resolved - This incident has been resolved.
Mar 28, 16:17 GMT
Update - Our engineers have identified and resolved the issue and will continue to monitor the platform.

We have tested a number of affected sites and have confirmed that they are now back online.

Mar 28, 16:07 GMT
Investigating - Our engineers are currently investigating affecting a number of sites on our cluster hosting platform.

Affected sites will show a message indicating that the site cannot be reached or is refusing the connection. We will provide more updates as and when they become available.

Mar 28, 15:51 GMT
Resolved - This incident has been resolved.
Mar 28, 09:44 GMT
Investigating - Some users are currently experiencing bounebacks when sending mail from our shared platform.

The bounceback states that the IP 213.171.216.45 is listed with Spamhaus however their online tools indicate the IP is not currently blacklisted.

Our engineers are in contact with Spamhaus in order to investigate and resolve this issue.

Mar 27, 14:13 GMT
Completed - The scheduled maintenance has been completed.
Mar 28, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 07:00 GMT
Scheduled - During this maintenance window we will be carrying out work on our MySQL hosting platform as part of our Data Centre Migration Plan. During this window, each server will require a fail-over to be performed which will move the server from Gloucester to our new Data Centre in Worcester. We anticipate no more than a 5 minute outage per server.

Affected database servers:
88.208.234.52/79.99.43.20/213.171.200.13
217.174.253.163/213.171.200.19

Mar 25, 15:35 GMT
Mar 27, 2024
Mar 26, 2024
Completed - The scheduled maintenance has been completed.
Mar 26, 15:59 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 14:16 GMT
Scheduled - We have had to extended the essential maintenance on CloudNX Cloud and Bare Metal servers that was carried out this morning. During this time we expect up to 60 seconds of outage for configured load balancers, VPN and public networks.
Mar 26, 14:15 GMT
Completed - The scheduled maintenance has been completed.
Mar 26, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 06:00 GMT
Scheduled - We are performing essential maintenance on CloudNX Cloud and Bare Metal servers. During this time we expect up to 60 seconds of outage for configured load balancers, VPN and public networks.
Mar 6, 11:31 GMT
Completed - The scheduled maintenance has been completed.
Mar 26, 00:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 22:00 GMT
Scheduled - We will be performing maintenance to our FTP service during this time.
Any FTP sessions active during this time may be disconnected at some point during the maintenance window.

Mar 22, 10:22 GMT
Mar 25, 2024
Mar 24, 2024
Resolved - This incident has been resolved.
Mar 24, 19:11 GMT
Investigating - All legacy hosting sites are experiencing timeout errors due to an issue with the webservers public IPs.

Currently in contacts with the relevant team to aid with investigation

Mar 24, 16:43 GMT
Mar 23, 2024

No incidents reported.

Mar 22, 2024
Completed - The scheduled maintenance has been completed.
Mar 22, 00:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 22:00 GMT
Update - We will be undergoing scheduled maintenance during this time.
Mar 20, 12:13 GMT
Scheduled - We will be performing maintenance to our FTP service during this time.
Any FTP sessions active during this time may be disconnected at some point during the maintenance window.

Mar 20, 12:08 GMT
Mar 21, 2024
Completed - The scheduled maintenance has been completed.
Mar 21, 14:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 06:00 GMT
Scheduled - We are performing essential maintenance on CloudNX Cloud and Bare Metal servers. During this time we expect up to 30 seconds of outage for configured load balancers, VPN and public networks.
Mar 6, 11:29 GMT
Completed - The scheduled maintenance has been completed.
Mar 21, 07:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 05:00 GMT
Scheduled - We will be carrying out emergency maintenance for our VPS, Cloud NX, Bare Metal and Dedicated Server platforms during this window.

We do not anticipate any downtime however our engineers estimate they should be able to resolve any issues within the scope of the maintenance in 30-60 minutes.

Mar 20, 17:14 GMT
Resolved - This incident has been resolved.
Mar 21, 03:08 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 21, 02:13 GMT
Identified - Some websites on our Legacy Linux servers are currently offline. Affected sites will be getting a 502 or 500 error.
We've identified the problem and are now working on a fix.

Mar 21, 01:35 GMT
Mar 20, 2024
Resolved - This incident has been resolved.
Mar 20, 09:29 GMT
Investigating - The previous scheduled maintenance for the migration of the Cyber Protect platform is still ongoing, we will update this status once we have confirmed a new time for completion. During this migration all scheduled backups will continue to run as normal, however customers will be unable to access the Cyber Protect control panel or restore from backups.
Mar 20, 07:47 GMT
Completed - The scheduled maintenance has been completed.
Mar 20, 05:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 05:00 GMT
Scheduled - We are migrating the Cyber Protect platform between 5:00 GMT 19th March to 5:00 GMT 20th March. During this time all scheduled backups will continue to run as normal, however customers will be unable to access the Cyber Protect control panel or restore from backups.
Mar 5, 10:52 GMT
Mar 19, 2024
Completed - The scheduled maintenance has been completed.
Mar 19, 22:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 21:00 GMT
Scheduled - We will be performing maintenance to the Fasthosts control panel as part of our DC migration. During this time, users may experience some minor delays in page loads within the panel, and may be logged out. Users will be able to log back in should this happen.
Mar 19, 14:18 GMT
Resolved - This incident has been resolved.
Mar 19, 04:40 GMT
Update - We are continuing to investigate this issue.
Mar 19, 02:11 GMT
Investigating - A small number of virtual and bare metal servers are currently offline. We are investigating as a priority.
Mar 19, 01:47 GMT
Mar 18, 2024
Completed - The scheduled maintenance has been completed.
Mar 18, 23:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 20:00 GMT
Scheduled - We will be performing maintenance to the Fasthosts control panel as part of our DC migration. During this time, users may experience some minor delays in page loads within the panel, and may be logged out. Users will be able to log back in should this happen.
Mar 14, 12:09 GMT
Resolved - This incident has been resolved.
Mar 18, 18:03 GMT
Update - We are continuing to investigate this issue. Some customers may also experience issues with mail clients such as Outlook.
Mar 18, 17:20 GMT
Update - We are continuing to investigate this issue.
Mar 18, 16:38 GMT
Investigating - Our engineers are investigating an issue where some users may see a generic error or server error message when attempting to login to or use our standard webmail platform. Access via email clients such as Outlook should not be affected.

This issue is only affecting our Standard POP3/IMAP mailboxes. Exchange and Microsoft 365 mailboxes should not be affected.

Mar 18, 16:30 GMT
Mar 17, 2024

No incidents reported.

Mar 16, 2024
Resolved - This incident has been resolved.
Mar 16, 13:16 GMT
Monitoring - Our engineers have identified the cause of the issue and implemented a fix. They will continue to monitor the platform.

All agents are available again and call queues and wait times now look to be within expected ranges.

Mar 15, 14:31 GMT
Investigating - Our engineers are currently investigating an on site issue in our call centres.

As a result of this issue a reduced number of agents are available on the phone and call wait times may be longer than expected.

Whilst the issue is ongoing we recommend raising a ticket on our Support Site or emailing us at support@fasthosts.com for non-urgent issues.

Mar 15, 14:05 GMT
Mar 15, 2024