All Systems Operational
Control Panels Operational
90 days ago
99.99 % uptime
Today
Control Panel Operational
90 days ago
100.0 % uptime
Today
CloudNX Control Panel Operational
90 days ago
99.99 % uptime
Today
Email Operational
90 days ago
99.99 % uptime
Today
Webmail Interface Operational
90 days ago
100.0 % uptime
Today
Standard Email Operational
90 days ago
100.0 % uptime
Today
Microsoft Exchange Email Operational
90 days ago
99.98 % uptime
Today
Sending Mail Operational
90 days ago
100.0 % uptime
Today
Receiving Mail Operational
90 days ago
100.0 % uptime
Today
Mailbox Control Panel Operational
90 days ago
100.0 % uptime
Today
Domains Operational
90 days ago
99.98 % uptime
Today
Registries ? Operational
90 days ago
99.98 % uptime
Today
DNS Operational
90 days ago
99.98 % uptime
Today
SSL Operational
90 days ago
99.98 % uptime
Today
Hosting Operational
90 days ago
99.98 % uptime
Today
Website Builders ? Operational
90 days ago
100.0 % uptime
Today
Webhosting Operational
90 days ago
99.97 % uptime
Today
WordPress Hosting Operational
90 days ago
100.0 % uptime
Today
MSSQL Operational
90 days ago
100.0 % uptime
Today
MySQL Operational
90 days ago
99.93 % uptime
Today
Servers Operational
90 days ago
99.98 % uptime
Today
Bare Metal ? Operational
90 days ago
100.0 % uptime
Today
Cloud Servers Operational
90 days ago
99.95 % uptime
Today
Dedicated Servers ? Operational
90 days ago
99.98 % uptime
Today
Virtual Private Servers ? Operational
90 days ago
99.98 % uptime
Today
Office Operational
90 days ago
100.0 % uptime
Today
Microsoft 365 Operational
90 days ago
100.0 % uptime
Today
Ecommerce Operational
90 days ago
100.0 % uptime
Today
Ecommerce Website Builder Operational
90 days ago
100.0 % uptime
Today
eShop Builder Operational
90 days ago
100.0 % uptime
Today
Online Marketing Operational
90 days ago
100.0 % uptime
Today
Marketing Radar Suite ? Operational
90 days ago
100.0 % uptime
Today
Backup and Storage Operational
90 days ago
100.0 % uptime
Today
Cloud Backup Operational
90 days ago
100.0 % uptime
Today
Partner Network Operational
90 days ago
100.0 % uptime
Today
Partner Network Operational
90 days ago
100.0 % uptime
Today
Customer Services Operational
90 days ago
100.0 % uptime
Today
Support Sites Operational
90 days ago
100.0 % uptime
Today
Phone Systems Operational
90 days ago
100.0 % uptime
Today
Chat Support Operational
90 days ago
100.0 % uptime
Today
Email Support Operational
90 days ago
100.0 % uptime
Today
Account Administration Operational
90 days ago
99.97 % uptime
Today
Credit Card Additions and Updates Operational
90 days ago
99.95 % uptime
Today
Payments and Billing Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 24, 2022

No incidents reported today.

May 23, 2022
Completed - The scheduled maintenance has been completed.
May 23, 11:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 11:00 BST
Scheduled - We will be performing essential maintenance to our Website Builder product. During this time, there will be a 5 minute period where the tool will be locked for editing, all Website Builder websites will have no interruption and will remain online throughout.
May 23, 09:44 BST
May 22, 2022

No incidents reported.

May 21, 2022

No incidents reported.

May 20, 2022
Completed - The scheduled maintenance has been completed.
May 20, 01:11 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 21:11 BST
Scheduled - We will be performing essential maintenance on the following MySQL servers.

213.171.200.53
213.171.200.54
213.171.200.55
213.171.200.56
213.171.200.57
213.171.200.58
213.171.200.59

There will be be a period of downtime during the maintenance when the databases will be inaccessible.

May 19, 21:09 BST
May 19, 2022
Completed - The scheduled maintenance to upgrade our support system has been completed.

The help sites (help.fasthosts.co.uk and resellers.fasthosts.co.uk) are back online and customers will be able to view the support sites, check incident history and create new support tickets as before.

May 19, 22:50 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 22:00 BST
Scheduled - We will be upgrading our support system on 19th May 2022 between 10:00 pm and 10:45 pm. During this time our support system software and websites (help.fasthosts.co.uk and resellers.fasthosts.co.uk) will not be accessible. During this time customers will be unable to view the support sites, check their incident history or create new support tickets.
May 18, 07:39 BST
May 18, 2022
Completed - The scheduled maintenance has been completed.
May 18, 08:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 06:30 BST
Scheduled - We will be conducting network maintenance between the hours of 6:30 and 8:30 on the 18th May. During this time we expect period of around 5 minutes when customers will be unable to edit WordPress sites through the control panel. Actual websites and additional services will remain unaffected.
May 4, 10:01 BST
May 17, 2022

No incidents reported.

May 16, 2022
Resolved - Incident has now been resolved - if you have any further issues please contact support.
May 16, 20:51 BST
Update - We have identified a faulty SSD in the array causing excessive read/write delays. This has been removed pending replacement.
May 16, 16:32 BST
Identified - Customers may experience a timeout when connecting to IMAP and POP, or a 504 error when using webmail.

A temporary workaround is to refresh the webmail page, or retry the IMAP/POP connection.

May 16, 14:32 BST
May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022

No incidents reported.

May 11, 2022
Completed - Maintenance has been cancelled.
May 11, 21:05 BST
Scheduled - We are performing essential maintenance to a number of MySQL database servers between 21:00 on the 28th April and 01:30 on the 29th April. During this maintenance each server may be unavailable for the duration of this change.

The affected server IP addresses are as follows:
213.171.200.53, 213.171.200.54, 213.171.200.55, 213.171.200.56, 213.171.200.57, 213.171.200.58, 213.171.200.59

May 9, 11:27 BST
Completed - Maintenance has been cancelled
May 11, 21:02 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 21:00 BST
Scheduled - We are performing essential maintenance to a number of MySQL database servers between 21:00 on the 11th May and 01:30 on the 12th May. During this maintenance each server may be unavailable for the duration of this change.

The affected server IP addresses are as follows:
217.174.253.159, 217.174.249.239

May 9, 11:26 BST
Completed - The scheduled maintenance has been completed.
May 11, 09:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 06:30 BST
Scheduled - We will be conducting network maintenance between the hours of 6:30 and 9:30 on the 11th May. During this time we expect period of around 5 minutes when customers will be unable to edit WordPress sites through the control panel. Actual websites and additional services will remain unaffected.
May 4, 10:06 BST
Completed - The scheduled maintenance has been completed.
May 11, 07:41 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 06:11 BST
Scheduled - We are carrying out maintaince on our Cloud Panel. Customers will be unable to access the Cloud NX control panel at this time.
May 6, 12:26 BST
Resolved - This incident has been resolved.
May 11, 07:36 BST
Monitoring - Connections have been reset and services should be able to access the databases as normal
May 11, 06:23 BST
Investigating - There are too many connections to the mysql service.
May 11, 05:54 BST
May 10, 2022

No incidents reported.