Greater hold time in our Hotline

Incident Report for Fasthosts

Resolved

The issue has been resolved.
Posted Jan 16, 2026 - 09:47 GMT

Identified

An outage in one of our main offices is impacting our support line. You may experience a greater hold time than usual. We apologise for any inconvenience during these brief technical difficulties and appreciate your patience and understanding. We will continue to post updates as we make progress on these issues.
Posted Jan 16, 2026 - 07:36 GMT
This incident affected: Customer Services (Phone Systems, Chat Support, Email Support).
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