Mail Infrastructure Update: Client Settings

Incident Report for Fasthosts

Identified

Following recent improvements to our backend mail systems, you may need to update your incoming and outgoing server settings to ensure connectivity.
If updating the settings does not resolve the issue, please take a backup of your mail content (export a backup from the mail client), then remove and re-add the mailbox on your device. You can find the correct settings in our help guide here: Set up email on your device

Posted Jan 21, 2026 - 13:32 GMT

This incident affects: Email (Standard Email).