Plesk Linux servers unable to recieve email

Incident Report for Fasthosts

Resolved

Plesk have released a fix for this and the issue is now resolved.

https://support.plesk.com/hc/en-us/articles/30609832237591-Unable-to-receive-email-with-Plesk-Email-Security-extension-installed-connect-to-sql-unable-to-connect-to-DSN-DBI-mysql-database-emailsecurity-mysql-socket-var-run-mysqld-mysqld-sock

Posted Mar 17, 2025 - 12:32 GMT

Investigating

Some customers using the Plesk Control panel on Linux servers may be experiencing issues receiving email. The Plesk control panel will display a notification regarding this issue linking to instructions on their support page . We advise customers to follow these instructions.

Posted Mar 13, 2025 - 12:02 GMT

This incident affected: Servers (Bare Metal, Cloud Servers, Dedicated Servers, Virtual Private Servers).