Mail Infrastructure Update: Client Settings
Identified - Following recent improvements to our backend mail systems, you may need to update your incoming and outgoing server settings to ensure connectivity.
If updating the settings does not resolve the issue, please take a backup of your mail content (export a backup from the mail client), then remove and re-add the mailbox on your device. You can find the correct settings in our help guide here: Set up email on your device
Jan 21, 2026 - 13:32 GMT
Email Delivery Issue – Yahoo and Sky Mail
Update - We are still working on resolving this issue. More information will follow soon.
Jan 21, 2026 - 02:05 GMT
Update - We are still working on resolving the technical issue. Thank you for your patience.
Jan 20, 2026 - 03:20 GMT
Identified - We are aware of an issue impacting email forwarding to Yahoo and Sky Mail addresses. Some customers may experience failed deliveries.

Our Mail Operations team is investigating and will share updates as progress is made.
Jan 19, 2026 - 16:37 GMT
Uptime over the past 90 days. View historical uptime.
Control Panels Operational
90 days ago
100.0 % uptime
Today
Control Panel Operational
90 days ago
100.0 % uptime
Today
CloudNX Control Panel Operational
90 days ago
100.0 % uptime
Today
Email Partial Outage
90 days ago
99.94 % uptime
Today
Webmail Interface Operational
90 days ago
99.97 % uptime
Today
Standard Email Partial Outage
90 days ago
99.66 % uptime
Today
Microsoft Exchange Email Operational
90 days ago
100.0 % uptime
Today
Sending Mail Degraded Performance
90 days ago
100.0 % uptime
Today
Receiving Mail Operational
90 days ago
99.99 % uptime
Today
Mailbox Control Panel Operational
90 days ago
100.0 % uptime
Today
Domains Operational
90 days ago
100.0 % uptime
Today
Registries Operational
90 days ago
100.0 % uptime
Today
DNS Operational
90 days ago
100.0 % uptime
Today
SSL Operational
90 days ago
100.0 % uptime
Today
Hosting Operational
90 days ago
99.99 % uptime
Today
Website Builders Operational
90 days ago
100.0 % uptime
Today
Webhosting Operational
90 days ago
99.97 % uptime
Today
WordPress Hosting Operational
90 days ago
100.0 % uptime
Today
MSSQL Operational
90 days ago
100.0 % uptime
Today
MySQL Operational
90 days ago
100.0 % uptime
Today
Servers Operational
90 days ago
100.0 % uptime
Today
Bare Metal Operational
90 days ago
100.0 % uptime
Today
Cloud Servers Operational
90 days ago
100.0 % uptime
Today
Dedicated Servers Operational
90 days ago
100.0 % uptime
Today
Virtual Private Servers Operational
90 days ago
100.0 % uptime
Today
Office Operational
90 days ago
100.0 % uptime
Today
Microsoft 365 Operational
90 days ago
100.0 % uptime
Today
Ecommerce Operational
90 days ago
100.0 % uptime
Today
Ecommerce Website Builder Operational
90 days ago
100.0 % uptime
Today
eShop Builder Operational
90 days ago
100.0 % uptime
Today
Online Marketing Operational
90 days ago
100.0 % uptime
Today
Marketing Radar Suite Operational
90 days ago
100.0 % uptime
Today
Backup and Storage Operational
90 days ago
100.0 % uptime
Today
Cyber Protect Operational
90 days ago
100.0 % uptime
Today
Partner Network Operational
90 days ago
100.0 % uptime
Today
Partner Network Operational
90 days ago
100.0 % uptime
Today
Customer Services Operational
90 days ago
99.98 % uptime
Today
Support Sites Operational
90 days ago
100.0 % uptime
Today
Phone Systems Operational
90 days ago
99.99 % uptime
Today
Chat Support Operational
90 days ago
99.95 % uptime
Today
Email Support Operational
90 days ago
100.0 % uptime
Today
Account Administration Operational
90 days ago
100.0 % uptime
Today
Credit Card Additions and Updates Operational
90 days ago
100.0 % uptime
Today
Payments and Billing Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jan 22, 2026
Website Builder Maintenance
Completed - The scheduled maintenance has been completed.
Jan 22, 12:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 08:00 GMT
Scheduled - We will be performing essential maintenance to our Website Builder product. During this time, there will be a 5 minute period where the tool will be locked for editing, all Website Builder websites will have no interruption and will remain online throughout.
Jan 19, 18:48 GMT
Outgoing Email from Shared Hosting Not Sending
Resolved - This incident has been resolved.
Jan 22, 11:56 GMT
Update - We are continuing to work on resolving the technical issue. We apologise for the inconvenience caused and thank you for your patience.
Jan 21, 02:06 GMT
Update - We are still working on resolving this issue. More information will follow soon.
Jan 20, 03:19 GMT
Identified - Some customers may currently be unable to send email from web forms or other shared hosting sources.
Our team is actively working to resolve the issue and restore normal email delivery.
Jan 19, 17:13 GMT
Jan 21, 2026

Unresolved incidents: Mail Infrastructure Update: Client Settings, Email Delivery Issue – Yahoo and Sky Mail.

Jan 20, 2026
Greater hold time in our Hotline
Resolved - The disruption affecting the Support Line has been resolved. It is now functioning normally again.
Jan 20, 06:18 GMT
Identified - An outage with one of our main offices are causing problems with our Technical Support line. You may experience a greater hold time than usual. We apologize for any inconvenience during these brief technical difficulties and appreciate your patience and understanding. We will continue to post updates as we make progress on these issues.
Jan 20, 05:45 GMT
Jan 19, 2026
Greater hold time in our Hotline
Resolved - This incident has been resolved.
Jan 19, 11:36 GMT
Update - Our technicians are currently working on resolving this issue. Thank you for your patience and understanding.
Jan 19, 10:40 GMT
Identified - An outage with one of our main offices are causing problems with our Technical Support line. You may experience a greater hold time than usual. We apologize for any inconvenience during these brief technical difficulties and appreciate your patience and understanding. We will continue to post updates as we make progress on these issues.
Jan 19, 09:40 GMT
Jan 18, 2026

No incidents reported.

Jan 17, 2026

No incidents reported.

Jan 16, 2026
Greater hold time in our Hotline
Resolved - This incident has been resolved.
Jan 16, 15:57 GMT
Identified - An outage in one of our main offices is impacting our support line. You may experience a greater hold time than usual. We apologise for any inconvenience during these brief technical difficulties and appreciate your patience and understanding. We will continue to post updates as we make progress on these issues.
Jan 16, 15:04 GMT
Greater hold time in our Hotline
Resolved - The issue has been resolved.
Jan 16, 09:47 GMT
Identified - An outage in one of our main offices is impacting our support line. You may experience a greater hold time than usual. We apologise for any inconvenience during these brief technical difficulties and appreciate your patience and understanding. We will continue to post updates as we make progress on these issues.
Jan 16, 07:36 GMT
Jan 15, 2026

No incidents reported.

Jan 14, 2026

No incidents reported.

Jan 13, 2026

No incidents reported.

Jan 12, 2026

No incidents reported.

Jan 11, 2026

No incidents reported.

Jan 10, 2026

No incidents reported.

Jan 9, 2026
Sending email to Microsoft-hosted email addresses may not be possible
Resolved - The issue has been resolved.
Jan 9, 10:41 GMT
Update - We have successfully minimised the disruption and are working to completely resolve it as soon as possible.
Jan 8, 16:58 GMT
Identified - Some emails sent to Microsoft-hosted email addresses may be rejected due to Microsoft blocking some of our IP addresses.

We are in contact with Microsoft to request de-listing.

Please accept our apologies for any inconvenience you may be experiencing.
Jan 7, 11:47 GMT
Jan 8, 2026
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