Ontermittent bouncebacks on some mailboxes
Investigating - Some customers may be getting bouncebacks when sending email to mailboxes hosted with Fasthosts. These will have a message like "Temporary Lookup Failure". If the email is re-sent it will usually get through on the second or third attempt.
We are currently looking into the cause of this problem.
Oct 21, 2024 - 17:56 BST
Uptime over the past 90 days. View historical uptime.
Control Panels Operational
90 days ago
99.98 % uptime
Today
Control Panel Operational
90 days ago
99.96 % uptime
Today
CloudNX Control Panel Operational
90 days ago
100.0 % uptime
Today
Email Degraded Performance
90 days ago
100.0 % uptime
Today
Webmail Interface Operational
90 days ago
100.0 % uptime
Today
Standard Email Operational
90 days ago
100.0 % uptime
Today
Microsoft Exchange Email Operational
90 days ago
100.0 % uptime
Today
Sending Mail Operational
90 days ago
100.0 % uptime
Today
Receiving Mail Degraded Performance
90 days ago
100.0 % uptime
Today
Mailbox Control Panel Operational
90 days ago
100.0 % uptime
Today
Domains Operational
90 days ago
100.0 % uptime
Today
Registries ? Operational
90 days ago
100.0 % uptime
Today
DNS Operational
90 days ago
100.0 % uptime
Today
SSL Operational
90 days ago
100.0 % uptime
Today
Hosting Operational
90 days ago
99.93 % uptime
Today
Website Builders ? Operational
90 days ago
100.0 % uptime
Today
Webhosting Operational
90 days ago
99.99 % uptime
Today
WordPress Hosting Operational
90 days ago
99.66 % uptime
Today
MSSQL Operational
90 days ago
100.0 % uptime
Today
MySQL Operational
90 days ago
100.0 % uptime
Today
Servers Under Maintenance
90 days ago
100.0 % uptime
Today
Bare Metal ? Under Maintenance
90 days ago
100.0 % uptime
Today
Cloud Servers Under Maintenance
90 days ago
100.0 % uptime
Today
Dedicated Servers ? Under Maintenance
90 days ago
100.0 % uptime
Today
Virtual Private Servers ? Under Maintenance
90 days ago
100.0 % uptime
Today
Office Operational
90 days ago
100.0 % uptime
Today
Microsoft 365 Operational
90 days ago
100.0 % uptime
Today
Ecommerce Operational
90 days ago
100.0 % uptime
Today
Ecommerce Website Builder Operational
90 days ago
100.0 % uptime
Today
eShop Builder Operational
90 days ago
100.0 % uptime
Today
Online Marketing Operational
90 days ago
100.0 % uptime
Today
Marketing Radar Suite ? Operational
90 days ago
100.0 % uptime
Today
Backup and Storage Operational
90 days ago
97.03 % uptime
Today
Cyber Protect Operational
90 days ago
97.03 % uptime
Today
Partner Network Operational
90 days ago
100.0 % uptime
Today
Partner Network Operational
90 days ago
100.0 % uptime
Today
Customer Services Operational
90 days ago
100.0 % uptime
Today
Support Sites Operational
90 days ago
100.0 % uptime
Today
Phone Systems Operational
90 days ago
100.0 % uptime
Today
Chat Support Operational
90 days ago
100.0 % uptime
Today
Email Support Operational
90 days ago
100.0 % uptime
Today
Account Administration Operational
90 days ago
100.0 % uptime
Today
Credit Card Additions and Updates Operational
90 days ago
100.0 % uptime
Today
Payments and Billing Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Oct 22, 2024
Database Maintenance - Wordpress
Completed - The scheduled maintenance has been completed.
Oct 22, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 23:00 BST
Scheduled - We are performing essential maintenance to a small number of MySQL databases overnight. This maintenance is limited to older Wordpress hosting products. During this maintenance, the database server will be unavailable for a short period of time.
Oct 21, 14:20 BST
Oct 21, 2024
Database Maintenance - Wordpress
Completed - The scheduled maintenance has been completed.
Oct 21, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 23:00 BST
Scheduled - We are performing essential maintenance to a small number of MySQL databases overnight. This maintenance is limited to older Wordpress hosting products. During this maintenance, the database server will be unavailable for a short period of time.
Oct 18, 16:55 BST
Oct 20, 2024
Oct 19, 2024

No incidents reported.

Oct 18, 2024

No incidents reported.

Oct 17, 2024

No incidents reported.

Oct 16, 2024

No incidents reported.

Oct 15, 2024
Some clustered Windows websites not loading
Resolved - This incident has been resolved.
Oct 15, 02:11 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 15, 01:48 BST
Identified - We have identified that some web servers are not able to connect to some of their shared storage. We're currently working to remedy the problem.
Oct 15, 01:34 BST
Oct 14, 2024

No incidents reported.

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024

No incidents reported.

Oct 10, 2024
Website Builder Maintenance
Completed - The scheduled maintenance has been completed.
Oct 10, 12:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 08:00 BST
Scheduled - We will be performing essential maintenance to our Website Builder product. During this time, there will be a 5 minute period where the tool will be locked for editing, all Website Builder websites will have no interruption and will remain online throughout.
Oct 8, 13:37 BST
Oct 9, 2024

No incidents reported.

Oct 8, 2024

No incidents reported.

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